Join a global leader in washroom and managed service solutions. We're seeking a customer-focused Service Delivery Manager to lead our Washroom Management Program across Auckland.

What We Offer

• Approximately $100k salary package, including company vehicle with limited personal use
• 6:00 AM-2:30 PM, Mon-Fri — early start, early finish
• Career advancement within a global company

• Ongoing training, mentoring, and support for personal and professional growth

Duties & Responsibilities

• Lead a team of 18 washroom service staff across Northcote, CBD, and Manukau
• Ensure services are delivered on time, in full, and to standard
• Complete regular Quality Assurance audits and maintain compliance
• Manage staff rosters, leave cover, overtime, and weekly timesheet accuracy
• Control costs, hours, and gross profit targets
• Manage reactive work orders and ensure timely completion
• Oversee staff training, certification, and refreshers
• Maintain strong stakeholder relationships and run weekly team meetings
• Produce accurate daily, weekly, and monthly reports
• Manage stock and equipment to ensure service continuity
• Cultivate and maintain a positive team culture

Requirements

• 3+ years of people management experience
• Strong customer service and administration skills
• Proven leadership and team-building ability
• A continuous improvement mindset and confident decision-making
• Ability to pass pre-employment medical, drug & alcohol screening
• Legal entitlement to work in NZ

If you're a confident leader who thrives in a fast-paced environment, we'd love to hear from you.